The guest experience is at the heart of a property’s success. It refers to all the emotions and feelings guest experiences before, during, and after their stay. Moreover, the customer experience is represented by all the interactions between your guest and your property or anything that represents it.
We recommend DWEM Hospitality solution to improve those interactions and customer loyalty and satisfaction. It will:
Maximize your profit margin by offering guests the best price for your accommodation
DWEM Price Comparison module, with its most advanced functionalities of analyzing your competitor’s historical prices and offering strategy, keeping in mind maximization of your profit, will help you to build the right pricing strategy to maximize your profit while being at the same time the most attractive hotel to book.
Show that you care about the guest’s reviews
DWEM Online Reputation Management module gives you a deep analytical insight into a guest’s reviews across all channels. Based on the cutting-edge Machine Learning models you can analyze review sentiment, categories, aspects, influence, etc. Based on all the review parameters, DWEM Online Reputation Management will suggest the best possible answer to the guest review so you can adequately respond.
Help you create and analyze in-stay and post-stay surveys
DWEM Opinion module enables you to create and analyze multilingual in-stay and post-stay surveys that you can share with guests via e-mail, QR codes, links, embedded within mobile/web applications, etc.
Ask us more about DWEM Hospitality!